Terms of Service

1. Service Provider

The Service is operated by:

Ing. Petra Vlčková
Natural person – self-employed (OSVČ)
ID (IČO): 10881263
Registered office: Zahradní 302, Zdice 267 51, Czech Republic
Registered in the trade register maintained by the Municipal Office of Beroun, Czech Republic
VAT: not a VAT payer
Contact: support@geotrackerai.com

(hereinafter: Provider, we, us, our)

2. Scope and Acceptance

2.1 These Terms of Service (Terms) govern your access to and use of GEO Tracker AI (the Service), a software-as-a-service tool that monitors brand visibility in AI-generated search answers.

2.2 By creating an account, registering, or using the Service, you confirm that you have read, understood, and agree to these Terms in their entirety, including our Privacy Policy incorporated herein by reference.

2.3 If you do not agree, you must not use the Service.

2.4 These Terms constitute a legally binding agreement. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2.5 Versioning. We maintain a version history of these Terms. The version and effective date are shown above. Continued use of the Service after updated Terms take effect constitutes acceptance of the revised Terms. Where required by applicable law, or where we consider a change material, we may notify registered users using the contact details associated with their account. We do not guarantee advance notice by any fixed number of days unless required by law.

3. Description of the Service

3.1 GEO Tracker AI is a monitoring and analytics service that:

• submits user-defined queries to supported third-party AI systems and related retrieval/search integrations used by the Service from time to time;
• analyzes and records whether a user's brand, domain, or related entity appears in responses returned through those integrations;
• generates internal metrics, classifications, trends, and scores (including GEO Score) based on our own analytical methodology; and
• provides reporting and monitoring features according to the user's current plan and the functionality currently made available in the Service.

3.2 Third-Party AI Systems and API-Based Access. The Service relies on third-party large language models, AI systems, retrieval systems, and related APIs or technical integrations operated by third parties, including providers such as OpenAI and Perplexity where supported by the current product configuration. The Service is not a native consumer version of ChatGPT, Perplexity, or any other third-party product, and outputs shown in the Service may differ from outputs observed in consumer-facing free or paid interfaces of those providers.

3.3 Non-Deterministic Outputs and Provider Variability. AI-generated results are not deterministic. The same or similar query may produce different outputs over time or across environments. Results may vary based on factors including query wording, model version, provider-side ranking or retrieval changes, system prompt changes, localization, personalization, time of query, interface differences, and third-party service availability. Results may also contain inaccuracies, omissions, outdated information, or inconsistent citations.

3.4 No Guarantee of Discoverability or Recommendation. The Service does not guarantee that your brand, domain, product, or service will be discoverable, cited, recommended, ranked, or mentioned in any given AI system, for any particular query, or at any particular time.

3.5 Query Dependence. Service outputs depend materially on the queries used. Suggested queries are generated using our own internal logic and are intended as a starting point only. They are not guaranteed to be complete, optimal, neutral, or representative of every possible user journey. You may choose to use, modify, ignore, or add your own queries, and you remain responsible for evaluating whether the query set is appropriate for your use case.

3.6 Methodology. GEO Score, mention classification, trend reporting, benchmarking logic, and similar outputs are based on our own proprietary analytical methodology and internal heuristics. These outputs are not official metrics, scores, rankings, or endorsements of any third-party AI provider, search engine, or platform.

3.7 Informational Use Only. The Service is intended to support monitoring, analysis, and decision-making. It does not provide legal advice, search engine guarantees, marketing guarantees, or assurance of traffic, lead generation, conversion, revenue, or business performance.

4. Eligibility and Account Registration

4.1 You must be at least 18 years old to use the Service.

4.2 You must provide accurate and complete registration information and keep it up to date.

4.3 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.4 You must notify us immediately at support@geotrackerai.com if you suspect unauthorized access to your account.

4.5 Domain Responsibility. You are responsible for ensuring that you have the right to submit, monitor, or analyze any domain, brand, or related identifier you use with the Service. You may only use the Service in relation to assets that you own, control, or are otherwise authorized to monitor. The Service may, from time to time, offer verification-related functionality, but availability or non-availability of such functionality does not limit your responsibility to use the Service lawfully and with proper authorization.

5. Subscription Plans and Pricing

5.1 The Service is offered under the following tiers:

5.2 Prices are shown exclusive of VAT. Where applicable under local law, VAT or equivalent taxes will be added at checkout.

5.3 All paid subscriptions are processed through Stripe, Inc. Stripe's own terms of service and privacy policy apply to payment processing. We do not store credit card data.

5.4 Annual Plans. Annual subscriptions are billed upfront as a single annual charge. Where annual pricing is offered, the amount charged and any implied savings are determined by the pricing currently displayed in the Service and reflected in the applicable Stripe checkout session. Any examples of monthly equivalent pricing are illustrative display calculations only.

5.5 Free Plan. The Free plan is provided without charge and without a time limit, subject to applicable feature and usage limits as published on our pricing page. We reserve the right to modify Free plan limits with 30 days notice.

5.6 Plan Limits and Feature Availability. Feature availability and usage limits are governed by the current product configuration, pricing page, and your active subscription. Depending on plan, limits may apply to items such as stored queries, monitored query slots, manual scan volume, deep audit capacity, reporting access, and similar product constraints. Not all features referenced in public materials are necessarily available on all plans or in all phases of the product.

6. Billing, Renewal, and Cancellation

6.1 Automatic Renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date.

6.2 Renewal Handling. Subscription renewals, billing timing, payment method management, and related notices are primarily handled through Stripe and the billing tools made available with your subscription. You are responsible for reviewing your subscription status, renewal timing, and payment method details in the billing portal and related billing communications.

6.3 Cancellation. You may cancel your subscription at any time through the billing portal made available in your account settings or by contacting us at support@geotrackerai.com. Unless otherwise required by law, cancellation takes effect at the end of the current billing period, and you retain access to paid features until that time.

6.4 No Partial Refunds on Cancellation. Upon cancellation, we do not provide prorated refunds for the unused portion of the current billing period, except as required by applicable law (see Section 7).

6.5 Price Changes. We may change subscription prices or packaging in the future. Any changes will apply prospectively. Where required by applicable law, we will provide notice using reasonable commercial means.

7. Refund Policy

7.1 EU Consumer Withdrawal Rights. If you are a consumer located in the European Union, you may have a statutory right to withdraw from a paid subscription within fourteen (14) days from the date of purchase, subject to applicable law and the nature of the digital services provided.

7.2 Digital Services and Start of Performance. The Service consists of digital services and analytics functionality that may begin promptly after purchase or activation. To the extent permitted by applicable law, your withdrawal rights may be reduced, excluded, or lost once performance of the digital service has begun with your consent and acknowledgment. The exact legal effect depends on the purchase flow, the steps taken by the user, and applicable consumer law.

7.3 Requesting a Withdrawal or Refund. If you believe you are entitled to withdraw from the contract or request a refund under applicable law, contact us at support@geotrackerai.com with the details of your purchase and request. Refunds approved by us or required by law are generally processed through the original payment method or the underlying payment processor.

7.4 Billing Errors and Service Issues. If you believe you were charged incorrectly, charged more than once, or materially affected by a confirmed service issue, contact us at support@geotrackerai.com. We will review the circumstances in good faith and may issue a correction, credit, or refund where appropriate or required by law.

7.5 Discretionary Goodwill Refunds. In addition to any rights required by law, we may, at our sole discretion, offer a goodwill refund or credit in limited cases, including for first-time subscribers or exceptional service issues. Any such accommodation is voluntary, case-specific, and does not create an ongoing entitlement.

7.6 Non-Refundable Situations. Except where required by law, we do not provide refunds for change of mind after meaningful use of the Service, dissatisfaction with third-party AI outputs or provider behavior outside our control, or failure to cancel before renewal.

7.7 Chargebacks. Before initiating a chargeback, please contact us at support@geotrackerai.com so we have an opportunity to review the issue. We reserve the right to suspend or restrict accounts associated with abusive, fraudulent, or bad-faith chargeback activity.

8. Acceptable Use

8.1 You agree not to:

• Use the Service to monitor domains you do not own or are not authorized to monitor
• Circumvent rate limits, scan quotas, or technical access controls
• Attempt to reverse engineer, scrape, or extract data from the Service at scale
• Use the Service for any unlawful purpose or in violation of any applicable law
• Resell, sublicense, or otherwise commercialize access to the Service without our written consent
• Transmit malware, conduct denial-of-service attacks, or otherwise interfere with the Service's infrastructure
• Use automated scripts to create multiple accounts to circumvent Free plan limits

8.2 We reserve the right to suspend or terminate accounts that violate this Section, with or without prior notice.

9. Intellectual Property

9.1 The Service, including its software, design, GEO Score algorithm, and all content produced by us, is owned by Ing. Petra Vlčková and protected by copyright and other intellectual property laws.

9.2 You retain ownership of all data you provide to the Service (domain names and stored queries). You grant us a limited license to process this data solely to provide the Service.

9.3 You may not reproduce, distribute, or create derivative works from our software or proprietary content without written permission.

9.4 Third-Party AI Outputs. Outputs generated through or displayed by the Service may originate from or depend on third-party AI systems and related retrieval/search integrations. Such outputs remain subject to the terms, limitations, and behavior of the relevant third-party providers. We do not claim ownership over third-party AI outputs as such, but we do own our own software, methodology, scoring logic, aggregation logic, and presentation layer.

10. Data Protection and Privacy

10.1 We process personal data in accordance with our Privacy Policy and applicable data protection law, including the EU General Data Protection Regulation (GDPR, Regulation 2016/679).

10.2 We act as the data controller for personal data you provide during registration and use of the Service.

10.3 We use third-party service providers such as Supabase (authentication and database infrastructure), Stripe (payment processing and billing tools), Resend (transactional email where used), and Vercel (hosting and application delivery). These providers process data according to their own terms and policies and, where applicable, under contractual arrangements used in connection with our operations. References to particular subprocessors may change over time as our infrastructure evolves.

10.4 For data subject rights requests (access, rectification, erasure, portability), contact support@geotrackerai.com.

11. AI Act Compliance (EU Regulation 2024/1689)

11.1 GEO Tracker AI is a software service that analyzes outputs obtained through third-party AI systems and related technical integrations. It is intended for monitoring and analytics purposes and does not itself make autonomous decisions with legal or similarly significant effects about natural persons.

11.2 Based on our current assessment, the Service is not designed or offered as a prohibited AI practice or as a high-risk AI system within the meaning of the EU AI Act. That assessment may evolve as the law, official guidance, product scope, and technical implementation develop.

11.3 The Service is transparent in that it presents analytical outputs derived from third-party AI systems, our own methodology, and user-configured queries. Those outputs should be understood as monitoring and decision-support information, not as automated legal, regulatory, employment, credit, biometric, or similarly sensitive determinations.

11.4 We may update our compliance posture, documentation, product disclosures, and contractual language as regulatory requirements, official guidance, and product functionality evolve.

12. Service Availability and Disclaimers

12.1 No Uptime Guarantee. We strive for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, infrastructure issues, or third-party service disruptions.

12.2 Third-Party Provider Dependency. The Service depends on third-party providers, including AI model providers, search/retrieval providers, hosting infrastructure, and payment processors. Changes, outages, latency, policy changes, model updates, ranking or retrieval changes, or access restrictions imposed by such providers may materially affect Service functionality or outputs. We are not responsible for changes in third-party provider behavior outside our reasonable control.

12.2A API vs Native Product Differences. Outputs observed through the Service may differ from outputs shown in native consumer-facing versions of third-party products. Differences may result from API behavior, integration architecture, provider-side experimentation, search tooling differences, region, personalization, session context, or other factors outside our control.

12.2B Methodology Limitations. Our classifications, scores, rankings, trends, and alerts are analytical approximations derived from the query set, provider outputs, and our internal methodology at a given time. They are useful indicators, not definitive or exhaustive statements about all possible AI visibility scenarios.

12.2C Customer Responsibility for Interpretation. You are responsible for interpreting Service outputs in the context of your own brand, market, competitors, and goals. The Service should be used as an analytical aid, not as the sole basis for commercial, legal, regulatory, or strategic decisions.

12.3 AS IS.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12.4 AI Accuracy and Coverage Disclaimer. We do not warrant that AI-generated scan results are accurate, complete, current, reproducible, or representative of every possible user interaction with an AI system. The Service does not guarantee discoverability, recommendation frequency, citation frequency, or coverage across all prompts, languages, locations, user contexts, or provider surfaces.

13. Limitation of Liability

13.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ING. PETRA VLČKOVÁ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.

13.2 Cap on Liability. Our total aggregate liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total fees paid by you to us in the 12 months preceding the claim, or (b) €100.

13.3 Consumer Rights Preservation. Nothing in this Section limits or excludes liability that cannot be limited under applicable law, including: liability for death or personal injury caused by negligence; liability for fraud or fraudulent misrepresentation; rights under the EU Consumer Rights Directive or Czech consumer protection law (Act No. 634/1992 Coll.) that cannot be contractually waived.

13.4 The limitations in this Section reflect a reasonable allocation of risk and are a fundamental element of the basis of the bargain between us.

14. Governing Law and Dispute Resolution

14.1 These Terms are governed by and construed in accordance with the laws of the Czech Republic, without regard to conflict of law principles.

14.2 EU Consumer Protection. If you are a consumer located in the EU, you benefit from the mandatory consumer protection provisions of your country of residence. Nothing in these Terms affects your rights under such provisions.

14.3 Disputes. We encourage you to contact us first at support@geotrackerai.com for any dispute. We aim to work with you to resolve disputes amicably within a reasonable period.

14.4 EU Online Dispute Resolution. EU consumers may submit complaints to the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We are not obligated to participate in alternative dispute resolution but will consider it.

14.5 Courts.For disputes not resolved amicably, the courts of the Czech Republic shall have jurisdiction. For EU consumers, the courts of the consumer's EU member state of residence also have jurisdiction pursuant to Regulation (EU) 1215/2012.

14.6 Users Outside the EU. If you use the Service outside the European Union, you remain subject to the applicable provisions of these Terms, to the extent permitted by local law. Nothing in these Terms is intended to remove consumer protections that cannot be waived under applicable law.

15. Termination

15.1 You may terminate your account at any time by contacting support@geotrackerai.com or using the account deletion option in settings.

15.2 We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law.

15.3 Upon termination or account deletion: (a) your access to the Service ceases; (b) account-related and product data may be deleted as part of our account deletion flow, except where retention is required by law, security needs, fraud prevention, dispute handling, tax/accounting obligations, or other legitimate compliance reasons; and (c) no refund is due except as expressly required by law or provided under Section 7.

16. General Provisions

16.1 Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.

16.2 Severability. If any provision is found unenforceable, the remaining provisions continue in full force.

16.3 Waiver. Failure to enforce any provision does not constitute a waiver of our right to enforce it later.

16.4 Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

16.5 Language. These Terms are available in English. In case of any inconsistency between translated versions, the English version prevails.

16.6 Contact. For legal notices: support@geotrackerai.com | Ing. Petra Vlčková, Zahradní 302, Zdice 267 51, Czech Republic.