Terms of Service

1. Service Provider

The Service is operated by:

Ing. Petra Vlčková
Natural person – self-employed (OSVČ)
ID (IČO): 10881263
Registered office: Zahradní 302, 267 51 Zdice, Czech Republic
Registered in the trade register maintained by the Municipal Authority of Beroun, Czech Republic
VAT: not a registered VAT payer (non-EU OSS at the date of these Terms)
Contact: support@geotrackerai.com
Legal notices: legal@geotrackerai.com (alias to support; both addresses are monitored)
Bot identification: geotrackerai.com/bots

(hereinafter: Provider, we, us, our; the user of the Service is the User, you, or your)

2. Scope, Acceptance, and Versioning

2.1 These Terms of Service (Terms) govern your access to and use of GEO Tracker AI (the Service), including the website at geotrackerai.com, the authenticated application, the public Free GEO Snapshot tool at /grader, public documentation, blog and changelog, public API and export endpoints (where made available), e-mail communications, and any features, integrations, or assets we make available under those properties (collectively, the Service).

2.2 By creating an account, registering, paying for a subscription, submitting a domain to the Free GEO Snapshot, or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to these Terms in their entirety, together with the Privacy Policy and the Refund Policy, which are incorporated by reference and form an integral part of these Terms.

2.3 If you do not agree, you must not use the Service. If you have an account, you must close it.

2.4 If you accept on behalf of a company, partnership, agency, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms and that the entity is not a Sanctioned Person (Section 9.4).

2.5 Versioning. We maintain a version history of these Terms (see lib/legal/terms-versions.ts). The current version and effective date are shown above. Each account is associated at sign-up with the version then in force, the timestamp of acceptance, and the IP address recorded for audit purposes (see Privacy Policy).

2.6 Material changes. We may update these Terms from time to time. For material changes that adversely affect existing paid subscribers (e.g., reduction of consumer rights, expansion of liability waivers, changes to dispute resolution), we will provide reasonable advance notice by e-mail to the address on file or in-product notification, where applicable, no less than fourteen (14) days before the new version takes effect, except where a shorter notice is required by law, security, fraud prevention, or regulatory compliance. Continued use of the Service after the effective date of an updated version constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, your sole remedy is to cancel your subscription and stop using the Service before the effective date.

2.7 Order of precedence. In case of conflict, the order of precedence is: (a) any signed order form, master service agreement, or DPA executed between you and us (if any); (b) these Terms; (c) the Privacy Policy and Refund Policy; (d) any product-specific guidelines, in-app disclosures, or documentation.

3. Description of the Service

3.1 GEO Tracker AI is a monitoring, analytics, and recommendation service that, depending on your plan and the features then made available, may include:

• AI Visibility Scans. Submission of user-defined queries (manual scans, daily "pulse" scans, weekly "deep" scans, and cron-driven monitoring) to supported third-party AI and retrieval systems, currently including OpenAI (ChatGPT-class models), Perplexity Sonar, and Google AI Mode (delivered via the DataForSEO ai_mode/live/advanced endpoint), and analysis of whether your brand, domain, or related entity appears in returned outputs.
• GEO Score and Mention Classification. Proprietary 0–100 score, mention-type classification (not mentioned / mentioned / recommended / top-recommended), quality bands, and trend reporting derived from our internal methodology and heuristics.
• Citation Source Intelligence (CSI). Identification, fetching, classification, and enrichment of public web sources (e.g., Reddit and Hacker News threads, GitHub repositories, "awesome" lists, listicles, comparison pages, blog posts, podcasts, news articles, forum threads, YouTube videos, X/Twitter threads) that AI systems cite in connection with your monitored queries, together with authority-proxy scoring, mention detection in the source body, and recommended actions (Reddit comment helper, HN comment helper, GitHub PR helper, podcast/email pitch helpers, etc.).
• Action Layer and 14-day Outcome Loop. Optional AI-assisted draft suggestions for actions you may take outside of the Service, plus a measurement window (default 14 days) that re-counts citations before/after a marked action and reports a confidence-banded delta. Drafts are starting points, not final copy, and you remain solely responsible for what you publish.
• AI Crawlability Monitor. Deterministic audit of robots.txt, HTTP response headers, meta tags, llms.txt, llms-full.txt, Open Graph and Twitter Card tags, and JSON-LD structured data on your domain, against the access rules of supported AI crawlers (e.g., GPTBot, OAI-SearchBot, ClaudeBot, PerplexityBot, Google-Extended, Applebot-Extended, Bytespider, Meta-ExternalAgent, CCBot, and similar; the supported set may evolve). Findings are informational and do not waive your responsibility for your own site configuration.
• AI-assisted llms.txt generator. On request, the Service may use a third-party LLM to draft a candidate llms.txt file for your domain, derived from your homepage scrape and sitemap signals. Drafts are non-binding; you must review them before publishing on your domain.
• Content Audit and Discovery Readiness. Periodic deterministic audit of homepages and sitemap-ranked pages on your domain (per-tier page caps; see Section 5), producing readiness scores, snapshots, and findings. The weekly Content Audit cron runs Mondays 07:00 UTC; the Crawlability Monitor cron runs Sundays 03:00 UTC.
• Competitor Tracking. Auto-discovery of co-cited domains across your scans, share-of-voice aggregates, and per-query "where you lose" views, subject to per-tier tracking caps.
• Loss Analysis. LLM-assisted "Why You Lost This Query" analysis (Pro and Business tiers, subject to weekly caps).
• Reporting, Notifications, and Alerts. Dashboards, reports, citation excerpt search (Postgres full-text), the Mission Control Home view, the Outcome Loop view, and (where enabled) transactional and weekly summary e-mails. For the Business tier, a daily alert pipeline (cron-driven, 06:00 UTC) detects (i) week-over-week GEO score drops of at least 10 points per domain and (ii) new competitors appearing in three or more monitored queries within a 14-day window (with a 30-day prior look-back). Alerts are de-duplicated via an idempotency log.
• Slack notifications (optional, Business tier). Business users may configure an Incoming Slack Webhook URL to receive alert mirrors. The Service validates the URL is HTTPS and on Slack's host (anti-SSRF) and posts only payloads strictly necessary to convey the alert. You are responsible for your own Slack workspace configuration and for who has access to the channel.
• CSV / JSON data export (Pro and Business). On-demand export of scans, citation source intelligence records, and GEO score history through authenticated endpoints, in CSV or JSON format, capped at ten thousand (10,000) rows and a rolling three-hundred-sixty-five (365) day window per file. Free tier does not include export.
• Free GEO Snapshot (Public Tool). A public, lightweight visibility snapshot at /grader available without an account; subject to additional terms in Section 6.

3.2 Third-Party AI and Data Systems; API Variability. The Service depends on third-party large language models, search and retrieval systems, scraping providers, and related APIs operated by third parties (currently including, without limitation, OpenAI, Perplexity AI, and DataForSEO; the set may change). The Service is not affiliated with, endorsed by, or sponsored by any of these third parties, and the consumer-facing free or paid interfaces of those products (e.g., ChatGPT.com, perplexity.ai, the Google Search AI Mode interface) may produce different outputs from those returned to the Service via API or scraping integrations.

3.3 Non-Deterministic Outputs. AI-generated results are inherently non-deterministic. The same or similar query may produce materially different outputs over time, across regions, and across runtimes. Outputs may contain factual inaccuracies, omissions, hallucinations, outdated information, or inconsistent citations. The Service surfaces such outputs as monitoring signals, not as authoritative facts.

3.4 No Guarantee of Discoverability or Recommendation. The Service does not guarantee that your brand, domain, product, or service will be discoverable, cited, recommended, ranked, or mentioned by any given AI system, for any particular query, in any particular geography, language, or time. We make no guarantees as to traffic, leads, conversions, revenue, market share, search rankings, or business outcomes.

3.5 Methodology and Internal Heuristics. GEO Score, mention classification, quality banding, trend reporting, benchmarking, action recommendations, and similar outputs are based on our own proprietary analytical methodology and internal heuristics, which we may revise at any time. They are not official metrics, scores, rankings, or endorsements of any third-party AI provider, search engine, or platform.

3.6 Informational Use Only — No Professional Advice. The Service supports monitoring, analysis, and decision-making. It is not, and must not be relied on as, legal, regulatory, tax, accounting, financial, marketing-effectiveness, medical, or search-ranking advice. You are solely responsible for evaluating outputs against your own context and for compliance with laws applicable to your activities.

3.7 Beta and Experimental Features. We may label some features as "beta", "preview", "experimental", or similar. Such features are provided "as is", may be unstable or withdrawn at any time, and are excluded from any service-level commitment.

4. Eligibility, Account Registration, and Security

4.1 Age and capacity. You must be at least eighteen (18) years old, or the age of legal majority in your jurisdiction (whichever is higher), and have full legal capacity to enter into a binding contract. The Service is not directed to children. We do not knowingly process personal data of children under 16 (EU/UK), under 13 (United States, in line with COPPA), or under any higher local minimum age for consent (see Privacy Policy).

4.2 Accurate registration data. You must provide accurate, current, and complete registration information (e.g., e-mail address) and keep it up to date. You may not impersonate any person or entity or misrepresent your affiliation.

4.3 Authentication. Authentication is provided through Supabase Auth. You are responsible for the confidentiality of your password, magic-link tokens, OAuth credentials, and any device, session, or API token used to access the Service, and for all activity that occurs under your account, whether or not authorized by you. We are not liable for losses arising from your failure to maintain account security.

4.4 Compromise notice. You must notify us promptly at support@geotrackerai.com if you suspect unauthorized access to or use of your account.

4.5 One account per person/entity. You may not create or maintain multiple accounts to circumvent Free plan limits, scan quotas, Free GEO Snapshot rate limits, cool-downs, refund/withdrawal rules, or other technical or contractual restrictions.

4.6 Domain and Brand Authorization. You represent and warrant that, for every domain, brand, trademark, business name, query, prompt, or other identifier you submit to the Service (the Customer Inputs), you are the owner, you control the relevant asset, you act on behalf of the owner with appropriate authorization, or you otherwise have a lawful basis (e.g., legitimate market intelligence, due diligence, journalism) to monitor the asset. You are solely responsible for these authorizations and for complying with the trademark, intellectual property, contract, competition, and privacy laws applicable to your monitoring. Where the Service offers verification flows (e.g., DNS or meta-tag verification), use of those flows does not transfer authorization risk to us.

4.7 No high-risk reliance. The Service is not designed, intended, or authorized for use in any environment where the failure or inaccuracy of the Service could lead to death, personal injury, or material physical, environmental, or financial-system damage (including without limitation operation of medical devices, life-support systems, critical infrastructure, weapons systems, or autonomous vehicles).

5. Subscription Plans, Pricing, and Plan Limits

5.1 The Service is offered under the following tiers (the canonical configuration of plan features, limits, and prices is the source code in types/database.ts — in case of any inconsistency between this Section and that configuration, the configuration controls the technical functionality, while these Terms control the contractual obligations):

5.2 Currency and taxes. Prices are quoted in U.S. dollars (USD) and are exclusive of any applicable VAT, GST, sales tax, withholding tax, or similar. Where required by law, applicable taxes will be calculated and added at checkout by Stripe, our payment processor. You are responsible for any taxes other than those based on our net income.

5.3 Payment processing — Stripe. All paid subscriptions are processed through Stripe Payments Europe, Limited and its affiliates. Stripe's own terms (including Stripe Services Agreement and Stripe Payment Terms) and privacy policy apply to payment processing. We do not store full credit-card numbers, full bank-account numbers, or CVV codes on our infrastructure; only billing-related metadata (e.g., Stripe customer ID, subscription ID, invoice IDs, last-four digits where made available, billing country) is retained for billing, accounting, and audit purposes.

5.4 Annual plans. Annual subscriptions are charged in a single annual invoice equal to ten (10) times the corresponding monthly price (i.e., the equivalent of two months free). The amount actually charged is determined by the Stripe price configured in our environment at the time of checkout and the billing currency offered to you; monthly-equivalent figures shown in marketing or in-app are illustrative and non-binding.

5.5 Free plan.The Free plan is provided without charge and without a fixed time limit, subject to the feature and usage limits configured in the Service from time to time (e.g., 1 active domain, 10 stored queries, 5 manual scans per UTC week, Perplexity engine only, limited Crawlability re-audits). We reserve the right to modify Free plan limits with at least thirty (30) days' notice via the website, in-product notification, or e-mail; emergency security or anti-abuse changes may take effect immediately.

5.6 Plan limits and feature availability. Feature availability and quantitative limits (e.g., stored queries, monitored slots, daily/weekly manual scans, deep audits, content audit pages, competitor tracking, Citation Source Intelligence action recommendations, loss analyses, alert e-mails, Slack alert mirrors, CSV/JSON exports) are governed by the current product configuration in types/database.ts, the pricing page, and your active subscription. Not every feature referenced in marketing materials, blog posts, changelog, or documentation is necessarily available on every plan, in every market, or at every point in time.

5.7 Trials and promotional offers (if and when offered). We may, at our sole discretion, offer a free trial period (e.g., fourteen (14) days), promotional discount, or extended Free GEO Snapshot to selected users. If you are enrolled in a trial: (a) the trial begins on the date stated in the checkout flow or promotional notice; (b) unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription at the then-applicable price and billing period; (c) you will be notified by Stripe and/or by us in line with applicable consumer protection law; (d) only one trial per person/entity/payment-instrument is permitted, and we may revoke trials we believe were obtained through abuse, multiple accounts, or misrepresentation; (e) where required by EU consumer law, the right of withdrawal in Section 7 and Refund Policy continues to apply to the first paid charge after the trial.

5.8 Promotion codes and credits. Promotion codes (Stripe coupons), credits, and goodwill discounts are non-transferable, non-refundable for cash, and may be revoked if obtained by fraud, abuse, or in breach of these Terms.

5.9 Export limits. CSV and JSON exports of scans, citation source intelligence records, and GEO score history are available to Pro and Business users via authenticated endpoints. Each export is capped at ten thousand (10,000) rows and a rolling three-hundred-sixty-five (365) day window per file. We may further limit export concurrency or rate as a fair-use measure. Exported data is delivered "as is" and remains subject to the use restrictions in Section 8.6.

6. Free GEO Snapshot (/grader)

6.1 The Free GEO Snapshot is a no-cost, low-volume tool that runs a Perplexity-only visibility scan against three (3) buyer-style queries derived from a domain you submit. It is provided as an evaluation aid and as a lead-generation channel for our paid Service.

6.2 Anonymous and email-gated use. Submitting a domain (and, if collected, an e-mail address) constitutes acceptance of these Terms and the Privacy Policy. You represent and warrant that you have the right to submit the domain (Section 4.6). When you provide an e-mail address, you consent to us sending one or more transactional or follow-up messages relating to your Snapshot, with an unsubscribe link in each commercial message in line with applicable anti-spam law (e.g., GDPR/PECR, CAN-SPAM, CASL).

6.3 Anti-abuse measures. The Free GEO Snapshot uses rate limiting, IP hashing (SHA-256 with a per-deployment salt; raw IPs are not stored long term in the runs table), Cloudflare Turnstile bot-verification (where enabled), per-domain cool-downs (typically thirty (30) days), and cost monitoring. We may decline, throttle, or block submissions that we suspect to be automated, fraudulent, abusive, or competitive scraping.

6.4 Shareable result URLs. Each Snapshot may produce a shareable result URL that expires after seven (7) days. Anyone who has the URL during that window can view the result; do not share it if it contains information you wish to keep confidential. After expiry, the URL returns an HTTP 410 (Gone).

6.5 No SLA, no warranty. The Free GEO Snapshot is provided as is with no service-level commitment. We may modify, restrict, or discontinue it at any time without notice and without compensation.

7. Billing, Renewal, Cancellation, and Withdrawal Rights

7.1 Automatic renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-applicable rate, unless cancelled before the renewal date. By subscribing, you authorize us (acting through Stripe) to charge your payment method for successive billing periods until you cancel.

7.2 Pre-renewal notice (annual plans). For annual plans, where required by applicable law (e.g., EU Directive 2019/770 on digital content/services, certain U.S. state automatic-renewal laws such as California BPC §17600 and New York GBL §527-a), we will send a renewal reminder via Stripe and/or e-mail before automatic renewal. Where local law requires specific opt-in or cancellation paths, those rights apply regardless of anything in these Terms to the contrary.

7.3 Cancellation. You may cancel your subscription at any time from the in-product billing portal or by writing to support@geotrackerai.com. Unless otherwise required by law, cancellation takes effect at the end of the then-current billing period; your access to paid features continues until that time. We will not charge you again for the same plan after a successful cancellation.

7.4 Failed payment / past_due grace period. If a payment fails, Stripe will retry the charge per its standard dunning logic. During this past_due window, you retain access to paid features as a grace measure. If payment is not successfully completed at the end of the grace window, the subscription is downgraded to Free.

7.5 EU/EEA/UK Right of Withdrawal (cooling-off). If you are a consumer (i.e., a natural person acting outside any trade, business, craft, or profession) located in the European Union, EEA, or the United Kingdom, you have a statutory right to withdraw from a paid subscription within fourteen (14) days from the date of conclusion of the contract, without giving any reason, in line with Directive 2011/83/EU as amended (and its local implementations, including Czech Act No. 89/2012 Coll., Czech Civil Code, §§ 1820 ff., and the UK Consumer Contracts Regulations 2013).

7.6 Effect of using digital services during the withdrawal period. Because the Service consists of digital services and content not supplied on a tangible medium, you expressly request and consent that performance begins immediately upon purchase or activation, and you acknowledge that, to the extent permitted by applicable law, your right of withdrawal is lost or reduced once meaningful performance has been provided with your prior express consent and acknowledgement of loss of withdrawal rights. The detailed mechanics of withdrawal, including the proportionality calculation, are set out in the Refund Policy.

7.7 No partial refunds outside applicable statutory rights. Except as required by applicable law or as expressly provided in the Refund Policy, we do not provide pro-rated refunds for the unused portion of a current billing period upon cancellation, downgrade, or termination.

7.8 Price changes. We may change subscription prices, plan composition, or feature caps for future billing periods. Any such changes will apply prospectively (i.e., to renewals and to new subscribers). For existing paid subscribers, we will give at least thirty (30) days' advance notice of any price increase by e-mail, and you may cancel before the change takes effect.

7.9 Chargebacks. If you dispute a charge, please contact us first at support@geotrackerai.com so that we have a reasonable opportunity to investigate and, if appropriate, refund or credit the charge. We reserve the right to suspend, restrict, or terminate accounts associated with abusive, fraudulent, or bad-faith chargeback activity, and to recover the disputed amount through lawful means.

8. Customer Inputs, AI Inputs, and License Grants

8.1 Ownership. As between you and us, you retain all rights, title, and interest in and to your Customer Inputs (e.g., domains, queries, brand identifiers, configuration). We do not claim ownership of your Customer Inputs.

8.2 License from you to us. You grant us a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable license to host, copy, store, transmit, process, display, modify, and create derivative works of your Customer Inputs solely as necessary to (a) provide and improve the Service, including transmitting Customer Inputs to third-party AI and retrieval providers as part of executing the Service, (b) generate aggregated and anonymized analytics that do not identify you or any individual, (c) prevent abuse and enforce these Terms, and (d) comply with applicable law.

8.3 Transmission of inputs to third-party AI systems. You acknowledge and agree that your stored queries, manual scan prompts, monitored question variants, llms.txt generator inputs (e.g., scraped homepage content and sitemap signals), and metadata derived from your domain are transmitted to third-party AI and retrieval providers (e.g., OpenAI, Perplexity, DataForSEO) for the purpose of executing the Service. Each such provider processes the data under its own terms and privacy policy, including any representations regarding model training opt-outs (where available). We configure provider integrations to avoid having your inputs used for the providers' model training where the provider offers such an option, but we cannot guarantee a specific provider's practice.

8.4 Anonymized usage analytics. You agree that we may use de-identified, aggregated, or statistical information derived from your use of the Service (which does not identify you, your account, or any individual) to operate, analyze, evaluate, and improve the Service, to develop new features, and for benchmarking and research. This right survives termination.

8.5 Feedback. If you voluntarily provide us with feedback, suggestions, ideas, or improvement requests, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate that feedback into the Service without obligation or compensation.

8.6 Customer Outputs. Subject to your compliance with these Terms and to third-party rights, you may use scan results, classifications, scores, snippets, action drafts, audit findings, exported data, and other outputs the Service generates for you (Customer Outputs) for your own internal business or personal purposes, including publication of derived insights. You may not (a) resell raw Customer Outputs as a stand-alone product, (b) use Customer Outputs to train any machine-learning model that competes with the Service, or (c) misrepresent Customer Outputs as official metrics, scores, or rankings of any third-party AI provider.

8.7 AI-generated drafts and your responsibility. The Action Layer (e.g., Reddit comment helper, HN comment helper, GitHub PR helper, podcast pitch helper, e-mail pitch helper) and the AI-assisted llms.txt generator may generate text drafts based on patterns in citations and your configuration. You are solely responsible for reviewing, editing, and complying with the platform-specific terms (e.g., Reddit User Agreement, Y Combinator/HN Guidelines, GitHub Acceptable Use Policies, podcast network rules, e-mail recipient consent under PECR/CAN-SPAM/CASL, llms.txt deployment on your domain) before publishing or sending any such draft, and for any consequences of publication.

8.8 Slack webhook configuration. If you configure a Slack Incoming Webhook URL for alert mirroring, you represent and warrant that you have authority to receive Service notifications in that workspace and channel. We validate the URL is HTTPS and on Slack's host (hooks.slack.com) before posting; we are not responsible for the security or moderation of your Slack workspace, and posting to the Slack webhook is performed solely at your direction.

9. Acceptable Use

9.1 You will not, and will not permit any third party to:

• use the Service in violation of any applicable law, regulation, court order, or third-party right (including intellectual property, privacy, publicity, anti-discrimination, anti-spam, consumer protection, competition, or sanctions law);
• use the Service to monitor, profile, or compile information about a domain, brand, individual, or entity without appropriate authorization or lawful basis;
• infringe, misappropriate, or dilute another's trademarks, trade names, copyrights, trade secrets, or other intellectual property, or generate or post content that does so;
• use the Service to send unsolicited bulk e-mail, perform fake-engagement campaigns, manipulate community votes, evade platform moderation, or violate any third-party platform's terms (including Reddit, Hacker News, GitHub, podcast directories, e-mail recipients);
• circumvent, disable, or interfere with rate limits, scan quotas, cool-downs, anti-abuse measures (including Cloudflare Turnstile), authentication, RLS policies, technical access controls, or security features of the Service;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, models, or weights from the Service, except to the extent that such activity cannot be excluded by applicable law;
• scrape, crawl, harvest, or otherwise extract data from the Service in bulk by automated means, beyond what is permitted by in-product features and the export endpoints subject to their documented limits;
• use the Service to develop, train, or improve any product or model that competes with the Service;
• resell, sublicense, white-label, lease, or otherwise commercialize access to the Service, or grant access to a third-party agency or shared workspace, without our prior written consent;
• upload, transmit, or generate malware, ransomware, viruses, worms, or other malicious code; conduct denial-of-service attacks; probe, scan, or test vulnerabilities (other than via a coordinated disclosure as in Section 22.2); or otherwise interfere with the Service's infrastructure or other users' use of the Service;
• use automated scripts or workflows to create multiple accounts to circumvent Free plan limits, refund/withdrawal rules, or other technical or contractual restrictions;
• use the Service to generate, store, or distribute content that is unlawful, defamatory, obscene, sexually exploitative of minors, harassing, threatening, hateful, or that incites violence;
• use the Service to perform, support, or facilitate (a) any automated decision-making having legal or similarly significant effects on natural persons; (b) emotion recognition, categorization based on biometric data, or social scoring; (c) untargeted scraping of facial images; (d) any other practice prohibited by Article 5 of Regulation (EU) 2024/1689 (the EU AI Act); or (e) any high-risk AI system under that Regulation without separate written agreement.

9.2 Suspension and termination. We may, at our discretion and with or without prior notice, suspend, restrict, or terminate access for violations of this Section, for fraud, for material non-payment, or where required by law, security, or anti-abuse needs. Where the violation is material and curable, we will, where reasonably practicable, describe the issue and give you a reasonable opportunity to cure before termination.

9.3 Reporting abuse and copyright (DMCA / EU DSA). To report abuse, illegal content, or alleged copyright infringement (DMCA notice for U.S. users, or notice under Articles 16–17 of Regulation (EU) 2022/2065 (the Digital Services Act) for EU users), e-mail legal@geotrackerai.com with the URL of the allegedly infringing content, your contact details, a description of the infringement, a statement of good faith, and (for DMCA) a signature.

9.4 Sanctions and export control. The Service must not be used by, or for the benefit of, any person or entity that is the subject of EU, UK, U.S. (OFAC), or other applicable sanctions, or located or ordinarily resident in a comprehensively sanctioned territory (e.g., Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, Luhansk, Kherson, or Zaporizhzhia regions of Ukraine), or used in any manner that would violate export-control law (including the EU Dual-Use Regulation, the U.S. Export Administration Regulations).

10. Intellectual Property

10.1 Service IP. The Service, including without limitation its software, source code, user interface, GEO Score and mention-classification algorithms, CSI authority-proxy methodology, action-recommendation logic, prompts, embeddings, datasets used for our internal evaluation, documentation, branding, and look-and-feel, is owned by Ing. Petra Vlčková (or our licensors) and is protected by copyright, trademark, trade secret, database rights (Directive 96/9/EC), and other intellectual property laws.

10.2 License from us to you. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal use during your active subscription or Free use, in accordance with applicable plan limits and these Terms.

10.3 No reverse use. Except as expressly permitted in these Terms or by applicable law, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, sublicense, or otherwise commercialize any part of the Service or our proprietary content.

10.4 Third-party AI outputs. Outputs returned by third-party AI systems (e.g., generated text, cited URLs, ranking signals) remain subject to the rights, terms, and limitations of the relevant providers and content sources. We do not claim ownership of third-party AI outputs as such, but we own (or license) our methodology, scoring logic, aggregation logic, presentation, and downstream classifications.

10.5 Trademarks. "GEO Tracker AI" and our logos are unregistered or registered trademarks of Ing. Petra Vlčková. You may not use them without prior written permission, except for descriptive, non-misleading reference (e.g., "built using GEO Tracker AI").

11. Privacy and Data Protection

11.1 We process personal data in accordance with our Privacy Policy and applicable data protection law, including: Regulation (EU) 2016/679 (GDPR), the UK Data Protection Act 2018 and UK GDPR, the Swiss Federal Act on Data Protection (FADP), the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), other U.S. state comprehensive privacy laws (e.g., VCDPA, CPA, CTDPA, UCPA, TDPSA, OCPA, ICDPA, DPDPA, NHPA, NJDPA, MNCDPA, MDPA, KCDPA, RIDTPPA), the Brazilian LGPD, the Canadian PIPEDA / Quebec Law 25, and other applicable laws as we expand our user base.

11.2 Roles under GDPR. We act as data controller for personal data of account holders and Free GEO Snapshot users (e.g., e-mail, billing metadata, IP-derived hashes, terms-acceptance audit data). Where you submit personal data of others as Customer Inputs (which we discourage and which is generally not required), we may act as a processor on your behalf; in that case, you act as independent controller, and a Data Processing Addendum (DPA) is available on request to legal@geotrackerai.com.

11.3 Subprocessors. We rely on a list of subprocessors to operate the Service, currently including (without limitation): Supabase Inc. (authentication and database infrastructure); Stripe Payments Europe, Limited (payment processing and billing); Vercel Inc. (application hosting, CDN, Vercel Analytics, Speed Insights); Resend (transactional e-mail); OpenAI, L.L.C. (AI scan, classifier refine, llms.txt generator); Perplexity AI Inc. (AI scan); DataForSEO (Google AI Mode delivery); Cloudflare, Inc. (Turnstile bot-verification on the Free GEO Snapshot). The current list, processing purposes, and storage locations are described in the Privacy Policy. We will give notice of material changes to this list in line with our DPA where one is in place. If you configure an outbound Slack webhook for alert mirroring, Slack Technologies, LLC also receives the alert payload at your direction.

11.4 International data transfers. Some subprocessors are located outside the EU/EEA, the UK, or your country of residence (notably the United States). We rely on valid transfer mechanisms, including the EU Standard Contractual Clauses (Decision (EU) 2021/914), the UK International Data Transfer Addendum, the EU-U.S. Data Privacy Framework (where available for a given subprocessor), the Swiss-U.S. Data Privacy Framework, and supplementary measures where appropriate.

11.5 Data subject rights. You may exercise your rights of access, rectification, erasure ("right to be forgotten"), restriction, objection, portability, withdrawal of consent (without affecting prior processing), the right not to be subject to automated decision-making having legal effect (Article 22 GDPR), and the right to lodge a complaint with a supervisory authority. EU/EEA users may complain to the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, ÚOOÚ) or the authority in their member state. UK users may complain to the Information Commissioner's Office (ICO). U.S. residents have additional state-specific rights described in the Privacy Policy (e.g., right to know, right to delete, right to correct, right to opt out of sale or sharing, right to limit use of sensitive personal information, right to non-discrimination). Submit requests at support@geotrackerai.com.

12. AI Act Compliance and AI Disclosures (Regulation (EU) 2024/1689)

12.1 Role under the AI Act. The Service deploys third-party general-purpose AI systems (e.g., OpenAI, Perplexity) and a third-party search/AI delivery service (DataForSEO). We do not train foundation models. Within the meaning of Articles 3(4), 25 and 26 of the AI Act, we act as a deployer of third-party AI systems and, with respect to our own analytical layer, as a developer of derivative non-AI-Act-regulated software. We are not a provider of a general-purpose AI model.

12.2 Risk classification. Based on our current assessment, the Service is not a prohibited AI practice under Article 5, not a high-risk AI system under Annex III, and not subject to the limited-risk transparency obligations of Article 50 in a way that is not already met by clear in-product labelling that outputs are AI-generated. We will re-assess as the Service evolves and as the European AI Office issues further guidance.

12.3 Transparency and human oversight. Outputs of the Service are presented as analytical signals derived from third-party AI systems, our methodology, and your Customer Inputs. They are decision-support information, not automated determinations with legal or similarly significant effects on individuals. You retain meaningful human oversight of any decisions you make based on such outputs.

12.4 Prohibited use cases. You must not use the Service for the practices listed in Section 9.1 (last bullet) or for any AI practice that becomes prohibited under the AI Act or under any other applicable law.

13. Third-Party Services and Open-Web Interactions

13.1 The Service interacts with third-party platforms and the open web for purposes including, without limitation, sending prompts to AI providers, fetching robots.txt and HTTP headers from your domain, fetching public pages cited in scan results (CSI), pinging IndexNow-aware search engines (e.g., Bing, Yandex, Seznam), and posting alert payloads to a Slack Incoming Webhook you configure. Where we identify ourselves as a bot, we use a polite User-Agent string referencing GEO Tracker AI and a public bot-information URL at geotrackerai.com/bots.

13.2 Respect for third-party terms. We endeavor to fetch only public content, observe robots.txt, apply request-rate limits, cap response sizes, and avoid login-gated content. We are not responsible for third-party platform terms; you remain responsible for ensuring that your use of the Service in connection with any third-party platform complies with that platform's terms.

13.3 Open-web links and embeds. The Service surfaces links, snippets, and small excerpts of third-party content as part of CSI and scan results. Our use is intended to fall within applicable exceptions (e.g., quotation, text and data mining under Article 3 and Article 4 of Directive (EU) 2019/790, where applicable, and U.S. fair use). Domain owners may opt out via robots.txt, the IETF ai.txt/llms.txt conventions, or by contacting legal@geotrackerai.com.

14. Service Availability, Disclaimers, and SLAs

14.1 No uptime SLA. We strive for high availability but, except as expressly stated in a separately signed SLA, we do not commit to any specific uptime, response time, or performance level. The Service may be temporarily unavailable due to scheduled maintenance, infrastructure issues, third-party outages, force majeure, or security incidents.

14.2 Third-party provider dependency. Service performance, output quality, and feature availability depend on third-party providers (e.g., OpenAI, Perplexity, DataForSEO, Stripe, Supabase, Vercel, Resend, Cloudflare, Slack). Their outages, latency, model updates, ranking changes, policy changes, deprecations, or access restrictions may materially affect Service functionality or outputs. We are not responsible for changes outside our reasonable control.

14.3 AS IS / AS AVAILABLE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, THE FREE GEO SNAPSHOT, AND ALL CUSTOMER OUTPUTS (INCLUDING EXPORTED DATA AND AI-GENERATED DRAFTS) ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECT WILL BE CORRECTED.

14.4 AI accuracy and coverage disclaimer. We do not warrant that AI-generated scan results, action drafts, llms.txt drafts, CSI classifications, crawlability findings, content-audit readiness scores, loss-analysis explanations, alert evaluations, or outcome measurements are accurate, complete, current, reproducible, or representative of every possible user interaction with an AI system or every possible market context. The Service does not guarantee discoverability, recommendation frequency, citation frequency, or coverage across all prompts, languages, locations, user contexts, or provider surfaces.

14.5 Mandatory consumer law preserved. Nothing in this Section limits or excludes any warranty, guarantee, or right that cannot be limited or excluded under applicable mandatory consumer law (e.g., Czech Civil Code §§ 1810 ff., 2079 ff., Directive (EU) 2019/770 on digital services, Directive (EU) 2019/771 on the sale of goods, the UK Consumer Rights Act 2015, the Australian Consumer Law, the U.S. Magnuson-Moss Warranty Act).

15. Indemnification

15.1 Your indemnity (business users). If you are using the Service for purposes related to your trade, business, craft, or profession (i.e., not as a consumer), you agree to defend, indemnify, and hold harmless Ing. Petra Vlčková and her affiliates, agents, and contractors from and against any third-party claim, loss, damage, liability, fine, penalty, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Inputs; (b) your or your users' use of, or actions taken based on, Customer Outputs (including Action Layer drafts published outside the Service, llms.txt drafts published on your domain, alert mirrors posted to your Slack); (c) your breach of these Terms or applicable law; (d) your infringement, misappropriation, or violation of any third-party right (including intellectual property, privacy, publicity, or data-protection right); (e) the unauthorized monitoring of any domain, brand, or asset; or (f) any AI-Act prohibited or high-risk use as described in Section 9.1.

15.2 Process. We will give you prompt notice of a claim, allow you to control defense and settlement (provided no settlement adversely affects us without our written consent), and reasonably cooperate at your expense.

15.3 Consumers. Section 15.1 does not apply to consumers in jurisdictions where such an indemnity is unenforceable or restricted by law.

16. Limitation of Liability

16.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ING. PETRA VLČKOVÁ NOR ANY OF HER AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS SHALL BE LIABLE FOR ANY (a) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (b) LOSS OF PROFITS, REVENUE, GOODWILL, REPUTATION, BUSINESS, BUSINESS OPPORTUNITY, ANTICIPATED SAVINGS, CITATIONS, RANKINGS, OR DATA; OR (c) DAMAGES ARISING FROM THIRD-PARTY AI OUTPUTS, THIRD-PARTY PLATFORM ACTIONS, OR ACTIONS YOU TAKE BASED ON CUSTOMER OUTPUTS, IN EACH CASE WHETHER UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Aggregate cap. SUBJECT TO SECTION 16.3, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, IN ANY TWELVE (12) MONTH PERIOD, SHALL NOT EXCEED THE GREATER OF: (a) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED EUROS (€100). FOR FREE PLAN AND FREE GEO SNAPSHOT USERS, THE CAP IS THE GREATER OF €0 AND €50.

16.3 Carve-outs preserved by law. Nothing in this Section limits or excludes liability that cannot be limited or excluded under applicable law, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; (d) liability under EU Directive (EU) 2019/770 (digital content/services), Czech Act No. 89/2012 Coll., the UK Consumer Rights Act 2015, or comparable mandatory consumer-protection law; (e) liability under product-liability law; (f) any other liability that cannot be limited under applicable law.

16.4 Allocation of risk. You acknowledge that the limitations in this Section reflect a reasonable allocation of risk and are an essential element of the basis on which we provide the Service at the prices stated.

17. Governing Law, Jurisdiction, and Dispute Resolution

17.1 Governing law. These Terms are governed by and construed in accordance with the laws of the Czech Republic, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

17.2 EU/EEA consumers. If you are a consumer with habitual residence in an EU/EEA member state, you also enjoy the protection of mandatory provisions of the law of your country of residence pursuant to Article 6 of Regulation (EC) 593/2008 (Rome I). Nothing in these Terms removes those protections.

17.3 Initial dispute resolution. Before initiating any formal proceeding, you agree to first contact legal@geotrackerai.com and give us at least thirty (30) days to attempt to resolve the dispute amicably. This requirement does not delay applications for urgent injunctive relief or limit consumer rights to seek redress through statutory channels.

17.4 EU online dispute resolution and ADR. EU consumers may submit complaints to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. In the Czech Republic, the competent body for the out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), https://www.coi.cz. We are not obliged to participate in ADR but will consider it in good faith.

17.5 Courts. For disputes not resolved amicably or through ADR, the courts of the Czech Republic shall have exclusive jurisdiction, except that: (a) consumers in the EU/EEA may bring proceedings in the courts of their member state of residence under Articles 17–18 of Regulation (EU) 1215/2012 (Brussels I bis); (b) consumers in the UK retain the rights afforded by UK consumer law; (c) we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property or to restrain breach of Sections 8, 9, and 10.

17.6 United States — informal-resolution and waiver of jury trial. IF YOU ARE A U.S. RESIDENT AND TO THE EXTENT YOUR DISPUTE IS ULTIMATELY HEARD IN A U.S. COURT, YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND AGREE TO RESOLVE DISPUTES INDIVIDUALLY (NO CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDINGS), EXCEPT WHERE SUCH WAIVERS ARE PROHIBITED BY APPLICABLE LAW. THIS PARAGRAPH DOES NOT APPLY TO CONSUMERS IN JURISDICTIONS WHERE SUCH WAIVERS ARE UNENFORCEABLE.

17.7 Users outside the EU. If you use the Service outside the European Union, you remain subject to these Terms to the extent permitted by your local law. Nothing in these Terms is intended to remove consumer protections that cannot be waived under applicable law.

18. Termination

18.1 Termination by you. You may terminate your account at any time by using the in-product account-deletion option in settings or by writing to support@geotrackerai.com.

18.2 Termination by us. We may suspend or terminate your account or any part of the Service, with or without prior notice (a) for material breach of these Terms; (b) for fraudulent or abusive use; (c) where required by law, by a competent authority, or by a subprocessor we depend on; or (d) on reasonable commercial notice, where the Service or a feature is permanently discontinued.

18.3 Effect of termination. Upon termination: (a) your right to access the Service ceases; (b) account-related and product data may be deleted as part of the account-deletion flow, except where retention is required by law, security, fraud prevention, dispute handling, tax/accounting obligations, or other legitimate compliance reasons (see Privacy Policy for retention periods); (c) any fees already charged are non-refundable except as expressly required by law or the Refund Policy; (d) Sections 1, 2, 8 (with respect to outputs already received), 9, 10, 11, 14–18, and 19–24 survive termination.

18.4 Data export at termination. Pro and Business users may use the in-product CSV/JSON export endpoints (Section 3.1) before termination, subject to the limits in Section 5.9. For all users, we will, where reasonably practicable and upon request received within thirty (30) days of termination, provide a one-time export of your structured account-related data in a commonly used format. Some derived analytics (aggregated, de-identified) may be retained as described in the Privacy Policy.

19. Notices

19.1 From us to you. We may give notice by e-mail to your account address, by in-product notification, or by posting an update on the Service (e.g., in the changelog or these Terms).

19.2 From you to us. Legal notices to us must be sent in English to legal@geotrackerai.com with a copy by post to: Ing. Petra Vlčková, Zahradní 302, 267 51 Zdice, Czech Republic.

20. Force Majeure

Neither party is liable for failure to perform (other than payment obligations) caused by an event beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, sanctions, governmental action, network or telecommunications failures, third-party provider outages, widespread security incidents (e.g., a 0-day affecting a major dependency), labor disputes, or pandemics. The affected party must use reasonable efforts to mitigate the effect.

21. Confidentiality (limited)

The Service does not require you to share material non-public business information with us. To the extent you do, both parties will use reasonable care to protect such information against unauthorized disclosure, except as required by law or where the information is already public, independently developed, or received from a third party without confidentiality obligation. This Section does not create a stand-alone NDA; if you require one, please contact legal@geotrackerai.com.

22. Security

22.1 We implement reasonable technical and organizational measures designed to protect personal data and Customer Inputs, including row-level security in the database, server-side-only service-role keys, signed Stripe webhooks, anti-SSRF host validation on outbound webhooks (e.g., Slack), encrypted transport (TLS), per-deploy IP-hash salt, scoped access for the admin area, and regular monitoring. Despite these measures, no system is completely secure.

22.2 Security disclosure. Please report security vulnerabilities responsibly to legal@geotrackerai.com. Do not perform testing that risks degrading the Service, and do not access data that does not belong to you.

23. U.S. State Consumer Disclosures

23.1 California. California residents may, under California Civil Code §1789.3, contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210.

23.2 Automatic-renewal disclosures. For California, Oregon, North Carolina, New York, and other states with auto-renewal statutes, the auto-renewal terms are described in Section 7. You may cancel as described there.

23.3 Notice to New Jersey consumers. The provisions of Sections 14, 15, 16, and 17 apply only to the extent permitted by N.J. Stat. §56:12-15 et seq.

24. General Provisions

24.1 Entire Agreement. These Terms, together with the Privacy Policy, the Refund Policy, and any signed order form/DPA, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous agreements, representations, and understandings on the subject.

24.2 Severability. If any provision is held unenforceable, the remaining provisions continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

24.3 Waiver. Failure to enforce any provision is not a waiver of the right to enforce it later, and any waiver must be in writing to be effective.

24.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, corporate reorganization, or by operation of law, provided the successor assumes our obligations.

24.5 Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and us.

24.6 No third-party beneficiaries. These Terms do not confer rights on any third party except as expressly set forth (e.g., the indemnified parties in Section 15).

24.7 Headings and interpretation. Headings are for convenience only. "Including" means "including without limitation".

24.8 Language. The authoritative language of these Terms is English. We may provide translations for convenience; in case of inconsistency, the English version prevails, except where local law requires otherwise (in which case local law prevails to the extent required).

24.9 Contact. Operational support: support@geotrackerai.com. Legal notices, DPA requests, and abuse reports: legal@geotrackerai.com. Postal address: Ing. Petra Vlčková, Zahradní 302, 267 51 Zdice, Czech Republic.